• oo

Place Category: Hospital, Total, California, and VISN 22

  • Reviews

    44 Reviews on “VA Greater Los Angeles Healthcare System”

    1. Don VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      In general this VA Facility is very unprofessional with considerable negligence throughout.

      There are some dedicated doctors and staff but overwhelmed by the highly corrosive majority.

      Medical education and training appears to be placed ahead of patient centered care.

      Medical records is a disaster with medical records lost. Many of the records I requested were lost and in some cases I was sent other veterans records.

      There is more to be said about the problems here.

    2. Profile photo of Justin RJustin R VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Before I moved to the LA area I had great experiences with my VA healthcare and I wondered why it was such a problem for so many people. After moving to LA I now understand. The VA here is a complete nightmare. It is nearly impossible to get an appointment. Twice I called and was on hold for over 45 minutes and the call just ended suddenly. The next two times I chose the option for a representative to call me back and they never did. Finally I made an appointment but it was way too difficult of a process. At the hospital the men’s bathroom are disgusting and unsanitary on most occasions. The most disheartening part of the experience is that the actual healthcare workers have also been unsatisfactory. I’ve always thought the majority of the issues with the VA came from administrative side and that the actual healthcare workers were very good. The nurses here are completely unprofessional and treat veterans like second class citizens. When I arrived for my first appointment I went to check in and there were two nurses standing at the front desk chatting. They didn’t acknowledge me or give me even a simple courtesy in saying “I’ll be right with you” or anything to that effect. They were talking about nothing work related but instead about what happened the night prior on some stupid TV show they both watched. What they did next I could not believe. They started taking selfies and pictures of one another. This was by far the most unprofessional behavior I have ever seen from a hospital staff in my entire life. I am so disheartened by my experience here. This hospital needs some serious leadership changes to fix the many issues.

    3. Profile photo of Jana L.Jana L. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      When you rank a hospital it is important to rank the actual hospital, not a small branch for volunteer services or any such thing. As a hospital this is a great institution that cares for the patient’s deeply. The doctors and staff are knowledgeable and caring. There may be some degree of disorganization, and some long wait times. There are thousands of vets being served by this hospital, all who wait patiently for their turn. And yes, the hospital focus is about serving the vets, not to cater to the outside public wanting to be a part of the system. It is a great organization and I am happy that they are serving my father and all of the other heros that fought for our nation.

    4. Profile photo of Ron Y.Ron Y. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      The Nursing Mental Health Department is very friendly professional and patient focused. They definitely have great leadership behind the staff. Julie was the Nurse Manger in the area I was there. She is professional and caring. I feel safe knowing I can entrust my fathers care to her and the nursing staff.

    5. Profile photo of April B.April B. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Service sucks! Staff are nice (some staff) but doesn’t makeup for the other staff who are uneducated, uncommunicative ( with clienst and other staff), and genraly don’t care about the vets.

    6. Profile photo of Nikki T.Nikki T. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      The only thing that is bad here is the parking… Granted they’ve built more lot space, but sometimes it’s a fight to find an open spot as it is with most VA facilities.

    7. Profile photo of David T.David T. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      I started working here as a medical intern a little over 2 months ago and so far it’s been pretty nice. The staff, particularly in the ICU and PCU, are very helpful and knowledgeable, and have the patients’ best interests at heart. The patients are a pleasure to take care of, as most of them are appreciative of the care that me and my fellow interns and Residents provide and they often have interesting backstories as they are all Veterans.

      I don’t know how old the building is, but the facilities are pretty modern and well kept and there is plenty of parking on all sides of the building. The stairwells are a little out of the way b/c you have to step outside to reach them, but the stairways on the west wing, the “Stairway to Wellness” is worth the extra effort b/c there are murals of people doing exercises adorning the walls. The elevators are pretty reliable and quick.

      My only complaint is that the cafeteria closes super early on weekdays (2:00pm) and is not open at all on weekends, which sucks especially for those of us who work into night. On call nights or weekends we are thus forced to order food to be delivered or bring our own food. Thankfully the Medicine Department has been gracious enough to feed us during noon conference on weekdays and there is a great taco truck that shows up between 12:00 and 1:00pm on weekends.

      All in all, the West LA VA Medical Center is a great place to be!

    8. Profile photo of Robert D.Robert D. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      The hosptial is old and outdated and in need of renovation. There is construction going on in the hosptial all over so there is constatant noise and areas closed. Signage could be way better, it is very confusing to find where you are going. The parking sucks but the freeway construction doesn’t help. Even though I work here, the customer service could be better. While most of the departments have great staff there are those who need an attitude adjustment.

    9. Profile photo of Joshua L.Joshua L. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      The good:
      The doctors have been good to me and its almost free since I’m a vet.

      The Bad:
      The customer service is god awful. The rudest people I’ve ever met when they ARE helping you, but while lines of people pile up they are usually all standing around talking to each other. It’s always like that over there. No one seems to be in charge. The automated telephone service is a mess. I made a follow-up appointment and they made me wait 3 months; then when my doctor had to cancel the appointment; they bumped me another 3 months. That’s right, 6 months for a follow up appointment!. I just called to confirm my appointment for tomorrow and they have no record of it. When I politely tried to inquire about the appointment, the lady on the other end wouldn’t even let me finish asking the question before she flew off the handle and hung up on me.

      3 times I’ve called to get prescriptions filled and all 3 times they only filled half of them. This is another example of how well the gov values our nations veterans.

    10. Profile photo of Annalisa S.Annalisa S. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      If I could give negative stars I would. Got an appointment with the ENT service. Waited an hour for the appointment to be told I need a hearing test before they could proceed. Of course the hearing test is with another service and needs to be scheduled another time. It’s over an hour drive for me to get here and I will never come back. Going to stick with civilian doctors even if it cost me money.

    11. Profile photo of Felix S.Felix S. VA Greater Los Angeles Healthcare System
      Overall Rating:
      2

      Well what do you think of when you think hospital? slow? well what do you think of when you think VA Hospital?! extremely slow thats what…this place is slower then average due to really being the only VA Hospital in town and not to mention its located damn near in Santa Monica, all in all its a hospital so what do you expect, whatever it is expect less from this one

    12. Profile photo of Lendy L.Lendy L. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      My critique is in the volunteer process. The process is extremely annoying. If you can avoid this process at all costs I suggest that you try another hospital. I have to say that the orientation that I attended on October 6 was the most unorganized that I’ve ever been to. Many people asked the same questions which only goes to show that the speaker is not effective if the information isn’t getting to everyone. There were no solid written instructions to follow, only verbal.

      I didn’t expect to take notes as most ORGANIZED volunteer services I’ve been to provide step by step procedures on what’s required before volunteering. A TB test is required which I received from my own provider, but is also free through the VA hospital. Proof of TB must be done through Employee Health Services, which I tried to do after sitting for what seemed like ages in the wait room. I don’t know who saw me but the woman seemed naive or incompetent, you tell me.

      I arrive and check into Employee Health Services wait for about 30 minutes, got called by a voice in the far distance and find myself walking towards the voice only to have to play the guessing game of who it was that called my name. A person greets me and I mention that I want to show proof of my TB test. She saw my proof only to ask me if I have proof from last year, if not then I would need to get two TB tests. I got sooo annoyed with the process because it was not mentioned during orientation at all about two TB tests!! It just goes to show how unorganized the services are. I mention to the nurse (I think she’s a nurse) that I have a TB test from last year but I don’t have the proof with me. She said I can fax the proof to her. I also mentioned if I can fax the form that requires her signature saying that I showed my proof of TB. She said that volunteer services does not accept faxes. THEREFORE, what good is it for me to fax my information in the first place if I have to bring my ass in again! That woman is SOOOO incompetent. I am not even halfway done with the stupid process ugh. VA hospital is so slow, run-down, uninformative and sooo UNFRIENDLY! They need to get their act together!

    13. Profile photo of Daniel G.Daniel G. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      I wish I could give this place 5 stars in the category of being useless and irritating. Want anything done or to talk to someone? Better drive there because nobody that operates a phone knows how to connect you to anyone they need to. I am a patient here, and started having seizures during my time in the service. (I filed the claim a little over a year ago and still haven’t got approved for my service related disability on my seizures but I know it isn’t the hospitals fault.) Well I was told to inform my doctors when I had an episode. Had a seizure last month, tried calling the hospital to let my doc know and got switched to different lines for 15minutes, then got put transferred to a line that made me wait for 5 more minutes just to send me to a voicemail. Needless to say, after I left my voicemail I gave up on these idiots. A month and a half later I have another seizure. Only this time I am really heated. Why? Because when I went down I face-planted and took out 3 of my teeth. So I call the hospital yet again to be met with the same BS. Transferred around by countless operators who act like they just got the job and I am their first call. I decided the only way to get anything done was to take my ass down there in person. Yay for me, guess what, I cant even legally drive because I just had a seizure! Thank you for allowing me to take public transportation for an hour and a half just because you idiots cant do a job as simple as answering a phone and transferring people to someone else! Oh and on top of that, I get to end my field trip to the hospital with the dentist telling me that they won’t fix my grill until I get my seizure compensation in from the VA. So I get to take that superb bus trip back to my crib.

      I don’t review things too often. But this isn’t the only thing that has gotten me upset from this place. It’s just the most bogus one to set me off and actually make me want to write a review of how bad this place is. Much of the staff are nice people, but there are too many people in relevant positions allowing this hospital to be garbage instead of what it should be.

    14. Profile photo of Erick R.Erick R. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      This review is on Bldg 401, not 500 (the main hospital).

      About a month ago, I had to cancel an appointment due to a work conflict. With in the past couple of weeks I have been playing phone Tag with them them where I could call in to reschedule my appointment and get no Answer (I’d leave a message) then they would call me back, but it would be at a bad time for me. After a while of going back and fourth I decided to just go in and make it personally.

      First of, I drove in from the south side on Sawtelle Blvd as Wilshire and Sepulveda right now is a nightmare due to “Ramp Jam”.

      The area behind Bldg 401 is currently fenced off for some construction going on , and most of the shaded parking was already full, though there were lots of spots still available in the sun. …Still that’s no big deal, I like the So Cal sun (even on hot days).

      Walking in, I was highly impressed with this building compared to the Main building 500 as this was my first time here. The Facility looked more like a nice clean clinic and not the old haggard hospital. I arrived shortly after most people went to lunch but there was a gentleman in the front desk that was able to help me out and reschedule one of my 2 appointments but I had to wait 30 minutes until the other receptionist returned from her lunch as she was able to assign it. I guess they needed a code or some other clearance. Also, I was told I had to take a MEANS test so I went to take it to buy some time until the other receptionist returned. The gentleman conducting it was right about to take his lunch break but still had the time to see me first so I that’s always a good note. The MEANS took a few short minutes, and I was surprised to find out I still had 20 minutes left.

      I decided to go into the Hospital’s Retail Exchange/ Canteen at building 500 to see what items they had for sale to buy some time. They had a few cool things, but I didn’t puck up anything today.

      By the time I returned to building 400, the other receptionist had returned and did the appointment in no time. I did like the fact that there was not line for the front desk (both times) and it was really quite inside with less than 10 patients sitting in the waiting lobby area.

      I will re-review building 400 after by appointments in a month to see if this experience changes any.

    15. Profile photo of Thomas S.Thomas S. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Took a veteran to see a doctor for his open wound on his right hand. Waited 3 hours for x ray to be seen. Waited another 4 hours to tell us it’s just a “dirty wound”. Wtf.

    16. Profile photo of Lee J.Lee J. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      Great people here for the most part. I appreciate what they do. Wait times be long but they have a lot of veterans to serve. Just don’t forget your appointment time and use their online services cos it saves you time. Good job!

    17. Profile photo of Polina W.Polina W. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      I’ve been here a few times. The last time was for an MRI that was scheduled at 6pm. My friend and I arrived at 5:40 and left at 7:30! We waited awhile before the MRI procedure could start. They finally called my friend in at 6:30 and told us it would take 35 minutes total…but it didn’t.

      There was one individual finishing up before us. It wasn’t backed up and we weren’t late. So I’m not sure why it took so long!!!

      I’ve also been here to pick up my friend’s prescription….that took about 1.5 hours. Fine, fine, there was a line, but the medication he was picking up wasn’t too complicated or rare (some topical cream).

      I assume they have a high volume of people to take care of, which is why I can understand the long wait times. But I don’t like it.

      I do like their motorcycle parking area though, which is always filled with Harleys 🙂

    18. Profile photo of Mari K.Mari K. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      Looks like they recently updated the inside of the main building. You’re at a Veteran’s hospital, so just remember that before you start bitching about how someone smells, or the fact that 90% of the patients look like your grandparents. These are the veterans who served your country.

      Being a female veteran who has received care at the West LA VA for 3 years, I have never had to wait too long for an appointment (by “too long” I mean two weeks). There was a rare exception when my Doc was on Maternity Leave and appointments were hard to come by.

      Other common points for male and female vets:

      *I’ve had same day Xray and lab work.
      *Always treated respectfully (occasionally, have had rude people answer the phone in the women’s clinic)
      *Same day prescriptions
      *parking can be difficult. Arrive early for your appointment.
      *Call ahead if you’re going to be late for your appointment, otherwise, turn around and go home… they will not squeeze you in.
      *Urgent Care for emergencies.

      … hmm… any questions? Just ask.

    19. Profile photo of Frank W.Frank W. VA Greater Los Angeles Healthcare System
      Overall Rating:
      2

      Calling the VA is a major pain in the ass, their staff always directs you to the wrong department and it’s a real hassle just making an appointment.

    20. Profile photo of Gonzalo P.Gonzalo P. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      To be honest i prefer this over DTLA VA. Much friendlier staff and actually want to help you! Glad that i visited this place!

    21. Profile photo of Francis D.Francis D. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      I’m giving this place a 4 star rating compared to other VAs. I’ve even able to see quite a few VAs and this one so far is the best I’ve seen. In particular, the re-done third floor is quite impressive! Super nice hallways, clean, spacious, nice single bed rooms. Unfortunately it’s the only floor of the hospital with single bed rooms. However, other floors have them just not as many.

      One thing I don’t really like here is the inefficient placement of the stairwells in corners of the building. One has to enter outside to go up or down stairs, then enter back inside once climbing the stairs.

      One more thing that makes this VA so nice: the 6th floor garden that looks out west! You can even see the ocean! You can also sit down on some benches and relax and feel the breeze come in through the chain link fence. Best kept secret, for sure.

    22. Profile photo of Robert P.Robert P. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      So many great things to say about the VA Hospital , I had surgery last Tuesday for a parotidectomy,procedure , from the beginning to the end nothing but great care and professionalism, the stories I heard about the VA are very false , these people care , the Drs ,the anesthesiologist, the beautiful nurses , the transporters , the housekeeping ,the cafeteria service ,they are all to be commended for everything , my stay was only 1 day but it was so enjoyable and comfortable ,to all the nurses that attended to me on the 4th floor especially to Beverly and Yolanda( my nurses) , Thank you ladies , for being my first time in the hospital in 48 years it was great to know there are great and caring people , once again ,Thank You VA Hospital , I am recovering wonderfully

    23. Profile photo of Greg W.Greg W. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      I came here for the first time about a month ago for my intake. Overall I am happy with my expereince with the VA. While there are a few hurdles no large organization is perfect. By in large all the people I have met have been either helpful, caring or both. Do make sure you ask lots of questions but you will get what you need. Rememebr to be kind to these people since a lot of vet’s are not (sadly). If you really need something be sure to push for it and don’t just take no for an answer.

    24. Profile photo of Jessica C.Jessica C. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      This place is HUGE…or maybe since I’ve never been here before it was just difficult for me to find anything.. Once I found the ER and the building my boyfriend was located in , it didn’t take much to find him, even at 11:30pm.

      The one thing I did notice was there was an abundance of Handicap parking available.. so much I actually had to park a little ways out to find a regular parking spot.

      The security was very helpful, especially when I tripped on their stupid entrance mat and kept asking if I was sure I was okay.. even offered to assist me to my car when I left at 1:30am. Not that I intend to come here again ( god willing) but if I do, I felt very welcomed by the staff.

    25. Profile photo of Dj D.Dj D. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      I dropped my super expensive insurance, that is not feasible to afford now, and joined the VA. Shortly after signing up it was found that I needed surgery. I ended up with a highly trained UCLA doctor who did a fantastic job!

      It is also amazing as to how polite and helpful the staff are there. You will find respect and feel the care. Don’t be afraid to participate in the services provided for veterans!

    26. Profile photo of Joel J.Joel J. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Place needs help bad, very bad. Waiting over an hour to get lab work done is insane. I don’t like to throw shade because I know the people who are here are trying but they need serious help to keep up with the number of patients they have!!!

    27. Profile photo of Shad W.Shad W. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      Right now the place is going through a lot of changes and hope they are for the better.This place has some very nice and compassionate employees and it has some straight dirt bags. Hope that soon the bad ones are gone. If you are having problems at home, you shouldn’t bring them to work. A lot of the bad employees bring whats going on at home with them to work and take it out on the veterans that’s trying to get some kind of help. I will keep updating this as the weeks go by.

    28. Profile photo of gord b.gord b. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      As a Veteran, I always have a spark of optimism in me that the West Los Angeles VA Medical Center will rise some what to the level its posters represent and stated by President Abraham Lincoln.

      Almost every time I go to the West Los Angeles VA Medical there is a disappointment in the level of service, performance and conduct of its employees.

      The GAO recently found the entire VA to be “HIGH RISK.” Ladies and gentlemen, the American Tax Payer pours billions of dollars into the VA each year and gets an unimpressive “HIGH RISK” level of quality and efficiency.

      Veterans, that is your family, your friends, and your neighbors have prepaid for quality medical care with loss of their arms, legs, minds, etc. Not to mention those Veterans who never entered the system who were killed in battle! Veterans can not walk away from the VA in many cases it is all they have. Most importantly, Veterans prepaid for it by their service.

      Veterans always show their appreciation for the few good doctors, staff and managers they encounter here. Unfortunately, the vast vast majority are substandard and the system perpetuates incompetency.

      My most recent experience was with the Bronze -primary care team. I have to wake a sleeping clerk up!! Although I needed information regarding medications and told her not to make me an appointment but she did anyway and with people who were not there at that time. Now the appointment made in error by the incompetent clerk had to cancelled. Cancellations in the record reflect on the Veteran when looked at in the future.

      Unfortunately the same level of incompetency extends to other departments such as surgery.

    29. Profile photo of Ren C.Ren C. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Always, and I say again, ALWAYS make your appointment before coming here. Otherwise you’d be waiting for a long time. Even with appointments scheduled, one might wait a very long time.

      As I was waiting for my friend to get his id since I already have mine, I overheard 2 veterans of older generation mumbling, saying they’ve been waiting since it opened. I looked at my watch and it’s noon. The lady behind her desk asked the gentlemen to take a seat because she can’t do anything about the wait time…even though there’s less than 5 of us waiting.

      Other than the security guards, it seems that employees here are very disrespectful to the veterans. They sounded like they’re forced to do their job. I saw too many people waiting for a very long time and not enough are getting taken care of.

      RUDE EMPLOYEES.

    30. Profile photo of David F.David F. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      I’m currently being treated for a multitude of ailments, both physically and mentally, and am very pleased with the care that I’m receiving. Thank you all so very much. I am very hopefully in recovering.

    31. Profile photo of Justin M.Justin M. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      This place is in need of some serious leadership.

      I’ve been coming here for 7 years now, and can honestly say this place is all kinds of messed up. I only come when I have emergencies or something that needs addressed relatively quickly, so my visits have usually only been about 1 or 2 times a year. I can handle the disorganization and unprofessionalism of this place once or twice a year, but I recently got pretty sick and have been coming more frequently, hence this review.

      I’ve been sick for the last three months, and have yet to receive a diagnosis from any doctor at this hospital. They keep trying to treat symptoms instead of investigating the cause. Aside from that, over the last three months, this is what I’ve noticed.

      Referrals don’t work all of the time.
      For instance, if one specialty refers you to another specialty, there’s no guarantee that the referral actually went through. The person who sent the referral will just tell you to wait for them to call you about scheduling, then after you’ve waited for over a week, you call the place to make the appointment yourself just to find out they won’t do it because you were never referred.

      There is no easy way to fix a referral.
      Okay, so you need to get a referral that you were supposed to have before, how do you do it? There is no way to contact the doctor who referred you directly. If you try calling, they tell you that you can speak with doctors over the phone, that there are no walk-ins, and that they can’t do anything about the referral themselves. They then suggest going to Primary Care or using MyHealtheVet to contact the department via email that no one responds to. So, basically you have to wait until your next schedule appointment with the original speciality service before you can even get the referral again, and by then your symptoms are going to be 10x worse.

      Doctors don’t know how the system works.
      Case A: If you get a procedure done by a specialty service, and the doctor who performed such service schedules you a followup appointment and also says that “if you feel anything wrong between now and then, drop by and I’ll check it out real quick,” don’t believe him/her. More than likely the doctor is no longer in the department, due to rotations, and the staff at the desk will just laugh at you and remind you that there are no walk-ins, and to go wait for 8 hours downstairs in the walk-in clinic. Or, they will refer you to MyHealtheVet, which, again, means no one will actually get back to you.

      Case B: If a specialty doctor refers you to get an MRI, and says just wait for them to call, don’t believe them. They do not call you–you have to call them, which brings me to the next point…

      The phone system is insanely inefficient.
      Okay, so you know that you need to schedule an MRI. How do you get in contact with them? There is no directory of extensions for the hospital–only one number that you have to call for everything. That means that you have to wait 20+ minutes just to be transferred to the radiology department. Why doesn’t the VA provide a telephone directory on the website with extensions for each department? That would cut down the wait time on the generic phone number, and get people connected faster. Or, at least an option on the generic number to listen to a list of services that you can transfer to.

      PS: There is a webpage at losangeles.va.gov, but it’s grossly neglected. There are only like 10 numbers on there; numbers for Neurology, Radiology, Dental, ENT, etc. are missing.

      Muscle pains trumps blood at the ER.
      I came here once because the tip of my finger got cut off, and I waited for 4+ hours before being seen by a doctor. Anyone that came after me who said they a pain level of 10 for some muscle ache was seen before me, while I’m bleeding all over my arm. I get that ERs aren’t perfect, and it’s not like I cut my whole finger off, but I think someone gushing blood needs to be seen before someone with a leg cramp.

      There is no way to give feedback.
      If the VA really cared about how they’re meeting the needs of veterans, why wouldn’t they have an email address or webpage where you can submit feedback? For instance, #4 above seems like an easy thing to fix–get someone in the hospital to list all of the departments with there extensions, then give it to the right person to upload to the website. Done. But something like that will take years because there is no way to contact anyone about these types of issues, basically because they don’t care.

      All in all, if you can afford it, get insurance and forget this place. Go somewhere that cares, is more organized, and makes things easy on you, because if you keep coming here, you’ll just need to get a referral because of your high stress levels, and then you’ll never actually be able to make that appointment because the referral won’t go through.

    32. Profile photo of Joseph C.Joseph C. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      The facility is dirty, as is the equipment they use to furnish to patients who cannot ambulate on their own. And this has to be the most Veteran unfriendly organization I’ve ever encountered. You would figure for a place that claims to commit itself to the betterment of Veterans, that they would hire personnel who don’t trash talk and demean the people they are supposed to serve.

      Their are very few staff willing to assist patients in need, while the majority opt to find someone else to help them because “that is not their job”.

    33. Profile photo of Kimberly A.Kimberly A. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      This place needs a lot of work. My fiance and I come here for all of his appointments and surgeries. I’ve come to realize that it may take months to schedule an appointment but I never thought it would take 4 hours to be seen in the ER. Regardless of the wait, now while in the ER we’ve seen nurses and doctors yell at each other and mistreat one another, then we’ve noticed how disgusting it is here. The only bathroom in the ER has not been cleaned, and there is a lot to be done in there. A patient had a minor surgery and his area has yet to be cleaned. This place is chaos and I would love to go to another hospital but the VA won’t cover it.

    34. Profile photo of Ann N.Ann N. VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      Visited the West LA VA several times for school and work – probably one of the busiest VA hospitals in southern CA because they provide all services/everything for our VAs. The building isn’t as nice as the other VA up the 405 (GLA – where I spend most of my time) but this location offers emergency services for our veterans and GLA does not.

    35. Profile photo of Scott K.Scott K. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      This facility is really really poorly managed. After waiting on the phone multiple times… being transferred here and there multiple times, being hung up on multiple times. Then finally you get an appointment, of which may or may not be randomly cancelled through a notice in the mail with no reason attached. So know you have to go through all the calls again to find out what the reason was why they cancelled your appointment and their response is “I don’t know”… so you make another appointment… of which you can show up 30 minutes early and still have to wait 1-3 hours to see the doctor. And then when you finally see the doctor the appointment lasts 15 minutes. All of this for a 15 minute appointment. How do they get away with running this facility this way. I’ve been to loma linda, long beach, phoenix VA all managed better. The most infuriating part is that they so obviously create 10x the work for themselves than is necessary because things aren’t managed properly. And the staff gets away with treating people like crap. If this facility was in the private sector they’d be shut down the first day. #veteransdeservebetter

    36. Profile photo of Lili A.Lili A. VA Greater Los Angeles Healthcare System
      Overall Rating:
      2

      I hate coming here and try to avoid this place like the plague. Unfortunately as a Veteran this is the only VA that has specific clinics that the one near me doesn’t. Overall I try to use VA as little as possible and my insurance. If you come here be prepared for rudeness from most if not all of the lower level staff and the Drs are residents from UCLA who either will attempt to be helpful but get blocked by bureaucracy or outright not have a clue.

    37. Profile photo of Tom F.Tom F. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Most VA hospitals have so much potential to provide quality care and services to veterans since they have deep pockets. Unfortunately, this hospital like other VA hospitals throughout the country are run by incompetent staff. Most of the upper management staff are OJRs (on the job retired). They are there to collect pay checks and retirement benefits at the expense of our veterans. I reported several problems to a quality improvement nursing staff back then and all she did was to sweep them under the rug. I recently found out this useless staff, Michelle, got a promotion. I guess that if your husband is a doctor, you can move up easily at this hospital. Don’t piss her off or she will retaliate. I would rather go to any hospital in LA for medical care rather then going here especially knowing that somebody like her is running the show. Do not let her sweetness fools you. She is deadly.

    38. Profile photo of Yoshio K.Yoshio K. VA Greater Los Angeles Healthcare System
      Overall Rating:
      1

      Do anyone read these and do anything about this place? Waited 3 hours for my problem and was told to call back on Tuesday to schedule an appointment. So now I have to live with my problem for the whole entire three-day weekend and plus the time I have to wait for my appointment date. This is ridiculous. All the time waited and now I have to go drive all the way back home. this is not the closest location neither is Long Beach but maybe I should give them a call

    39. Profile photo of Charles M.Charles M. VA Greater Los Angeles Healthcare System
      Overall Rating:
      4

      I have been to this VA on multiple occasions both for routine specialist visits and surgeries. In general the staff is very polite and helpful. Once in a while you run into one that isn’t but that is what happens when you employ this many people.

      As far as medical services go, the professional staff is outstanding. I couldn’t ask for better treatment.

    40. Profile photo of Vince P.Vince P. VA Greater Los Angeles Healthcare System
      Overall Rating:
      5

      After breaking my wrist in a motorcycle accident, I needed to have surgery to repair it. Since I’m a Vet, the VA Hospital is always my first choice. For years this hospital has been the home for my medical care. At times it’s not always ideal, but the surgical staff for my most challenging medical issue (thus far in my life) stepped up in a major way. My pre-op, surgery, and post-op care was/is excellent! I was nervous about what to expect, not knowing if my wrist would be the same. It was bent and painful to look at. They were kind, informative, efficient and safe. Their communication throughout the entire process helped me feel at ease. They answered every question and explained every procedure, including every needle they needed to give me. They even called me at home everyday for a few days after surgery to check in on me! Who does that?? My mom… and now the VA. They’ve always been there for me. Especially when I needed them most! Thanks VA!!

    41. Profile photo of PAUL FORELPAUL FOREL VA Greater Los Angeles Healthcare System
      Overall Rating:
      3

      I’ve been here a few times. The facility is clean, the clinics are usually crowded with long waits and the care is reasonable. The only thing I did not like was that the staff seem to be a little cold to the patients.

    Leave a Review

    Your email address will not be published. Required fields are marked *