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Place Category: Hospital, Total, Washington, and VISN 20

  • Reviews

    35 Reviews on “VA Puget Sound Health Care System – Seattle Division”

    1. Profile photo of MichaelMichael VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      3

      There is good and bad about this hospital. VA internal report recently releases rated this hospital as 2 out of 5 stars.
      The newly finished off parking garage has helped parking immensely. Administration is abysmal. I tried to talk to the administrative staff about helping out the homeless vets in the local community better and all I got was “we are a hospital we do not help homeless vets.” I found out the current Acting Director lives and works in Long Beach, CA. Some good and some bad doctors here. The walk in clinic has some good doctors. The psychologist I have does not make me happy. He keeps finding BS reasons to not give me the full dosage of the meds I used to get. Last year an elderly vet visiting from a different part of the country had to call Seattle 911 to get him from this hospital’s parking lot to this hospital’s emergence room after he broke his foot. The staff refused to help him get out of his car and to the emergency room. So this hospital does need lots of improvement, but there are worse out there.

    2. Merl Naumowicz VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      When I lived in WA I would go to the Seattle campus for treatment. In the two years I used them I kept asking for PTSD counseling and was never referred. I even asked when I was inpatient, but no help.

      My son drove me to the ER due to having seizures and ran inside to see about getting help to get me in. They said no. They didn’t even offer him a wheel chair. My son even told me the guy st the desk was rude and acting like he was being disturbed.

      I still have other stories, just don’t want to type anymore.

    3. Profile photo of Rebecca VRebecca V VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      5

      I have received outstanding mental health care at this VA. I can not say enough good things about how this care has helped me regain my life.

    4. Profile photo of Chris S.Chris S. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “Been going there since 1993, a couple surgeries, years of various medical treatment and services… and simply very happy with not only the quality of care I get there, but the way I am treated. Rare exceptions, but generally, the big picture there is great. Big kudos to the pain clinic people (particularly the dry needling staff).”

    5. Profile photo of Ray S.Ray S. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “Just great for SOME things… Just worthless for others. I have been in terrible pain from a problem in my lower back. They have the CT scans and MRIs and know what’s wrong but I am getting the runaround for 4 months now. Appointments 2 to 4 months out for consults that end up setting me up for more consults 2 to 4 months more away. The spine clinic says they can’t see me for more than 4 months so they are sending me to an outside facility… Yeah right! That was 2 months ago and while I did get a letter saying the funding for it has been approved, so far they have not found anyone who will do it for that price. It would have been quicker to just schedule it in house to begin with, but since they didn’t, now I have to get on the list and wait another 4 to 6 months. I am in more pain that I have ever been in and they just tell me to wait for another consult. I’d be better off with a sign asking for help and sitting on a curb at an intersection! The VA Seattle really doesn’t give a rats ass for veterans.”

    6. Profile photo of Don D.Don D. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “I started receiving care at the Seattle VA in 2007 and with a few exceptions have been quite pleased with the overall care I have received. My heartfelt thanks to Dr’s Fakuda,Dinsio and Liviakis as well as Mary Nametka ( a kick butt wound specialist) and Lindsey Parrish Nelson my ATC casemanager who has been incredible. Like I said, all in all it has been great working with these fine people.”

    7. Profile photo of Gary S.Gary S. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “I have had a multitude of doctors that were worthless and they have the protection of the FEDS. Most recently I was treated with less than adequate care by a ‘Dr’ Lipsky who without a hearing, investigation, care, and a demand that I never attend ‘HIS’ Hospital again to include Mt Vernon and American Lake, excluded me from health benefits. I understand he is gone now but behind him lie the idiots, Backus, Fesler, James, Shaw, and Suki etc. Each time the VA confidently says the problem has been taken care of and it now has been over 20 years and the crap continues to surface. There is a dentist that I have high regard for, a Dr Sara (I believe) Cassidy.”

    8. Profile photo of Larry B.Larry B. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “Considering I might have to credit these fine folks for saving my life one might ask why the loss of a star? I had to ding them for the worst food that I have had since breakfast at the Maltby Cafe….oooohhh burrrrnnn!! But seriously, after 5 days of eating their hospital food my blood tests indicated that I was fasting… On to the good stuff. \nThere are a lot of bad feelings out there about our VA hospitals in the good ol U.S of A and rightfully so, but I have to say that from day one of going in for feeling crappy and high blood pressure to, coming back the next few days of blood test, followed by a lovely 5 day stay that I was impressed all the way. \nThe staff with the exception of one lab tech (you know who you are Jeff, try to be more of a unfriendly A-Hole if possible) everyone was friendly, professional and most importantly… skilled. \nMy team of doctors were attentive, knowledgeable, friendly and informative. I was comforted to find out that the Seattle VA is actually the teaching hospital for the UW Medical Program and many of the top doctors in Seattle work there. Which is why my not-so-common illness was found and treated quickly. I have to say that if and when I get a job that offers benefits I will still go to the VA for my medical care.”

    9. Profile photo of Erin H.Erin H. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “The valet parking was awesome and super friendly, I tried to tip the guy but he was cool and said that they can’t accept tips and smiled. The hospital was under construction when I went but everything was set up in a way that it was easy to find plus everyone that was working there was super friendly and helpful.”

    10. Profile photo of Edward P.Edward P. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “Compared to the VA Hospital in Loma Linda, CA, they facility is by far the best. If at all possible, try to get a primary doctor at a CBOc. You will be seen a lot fast.”

    11. Profile photo of Neal E.Neal E. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “The care at this VA medical center is just like others…substandard. On each of my visits I have encountered such rude employees and inadequate medical staff. On an ER visit I was seen quickly and the nurse practitioner ordered an x-ray of my injury. Her exam was her leaning over looking at the injury and saying, “”Well it’s not broken. Do you want something for pain?”” \n Months later, still in pain, I went to my primary care doctor to follow up and have some other issues looked at. The beginning of my appointment she said, “”I’m listening”” as she worked on other patient’s cases. She rushed through my appointment and then told me, “”I don’t have time for this today.”” She told me to sign up for MyHealtheVet so we could have email conversations…. \n The staff are some of the rudest I have experienced. I witnessed a clerk in the release of records office speak down to several people while clearly not giving them any information to help them out. He simply would not help a very elderly couple and told them to go home and get the information off of the website. The website he was referring to is one of the most complicated websites to navigate even for a computer savvy person.\n These are just a few examples of the issues I have had at the VA. I encourage all Vets that experience difficulties to go straight to the Patient Advocates office and file a complaint. Very few people do this when they are frustrated from being treated poorly for an entire day at the VA. When I filed a complaint, my Dr. called me within 2 hours to check up on me. Everyone has a boss and everyone should be held accountable. The Patient Advocate’s office is in a nondescript hallway with only an overhead sign, the doors will be closed with nothing on the doors to let you know you are in the right place….. It is very uninviting and I am sure this is on purpose. DO NOT LET THIS STOP YOU FROM KNOCKING ON THE DOOR!!!! \n The nice, helpful people you will experience are the volunteers. Many of these folks served and are more than happy to help you are the facility. Have them help you find the Patient Advocate office!!”

    12. Profile photo of Mike K.Mike K. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “This facility is a great deal older than the regular hospitals you enter, but the staff and care is as good and even better.\nMy father was diagnosed with stage 4 lymphoma cancer here, full kidney failure, the works, we were home in a week, and on a chemo treatment that has done wonders, the cancer is almost gone and these people really care!”

    13. Profile photo of J C.J C. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “If I could give negative stars, I would!\nI went there, because it was closer to my work than Am Lake VA and I figured I’d get about the same care or better since they were bigger. THAT was a mistake! Not only was my “”care”” worse, they tried to kill me by giving me meds to which I told them I was allergic. Most of their “”doctors”” are interns just learning how to do things. I don’t need to be someone’s guinea pig, especially after I served my country with honour. Then there’s a “”doctor”” there who works at another civilian hospital in Seattle and she told me she didn’t think I was allergic to anything–that it was all imaginary. Yeah right. Dumb bitch. That’s why I had reactions to them all and they’re documented.\nThankfully, my treatment is now done at Madigan where the care there IS with compassion. Not only did Madigan take care of my father in his last days, but they took care of me and performed the surgery I so desperately needed.\nTo add insult to injury, Seattle va billed me for every day I was there. This is even after I don’t make the minimum wages for this area as outlined on the web site for geographic means testing. Dumb shits. \nI tell every co-worker, fellow veterans, and anyone else who wants to know about the lack of treatment and “”care”” I got there. I’ve heard other horror stories from other vets who refuse to go there, because they’re now messed up physically for life due to the “”treatment”” they received there. DO NOT GO THERE FOR ANYTHING!!!”

    14. Profile photo of Ken S.Ken S. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      3

      “If you are a Vet get enrolled, you deserve it. In these uncertain times, alternate medical coverage is a good idea. If you know anyone who is a Vet, thank them for serving their country 1st and then tell them to get down there,double time.\nTheir pharmacy plan is great, they’ll deliver the meds to your door and the cost very resonable or none at all depending on your rating.”

    15. Profile photo of Jessica F.Jessica F. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      2

      What a scary place!\nMy grandfather goes here for treatment and if feels like you are walking in the the dungeon of doom! Luckily they are undergoing some construction right now to make the place feel a little more cleanly. \nVeterans deserve the best in healthcare. Staff is decent and I don’t have any complaints about the doctors. I envy them for working at this place when they could be in a nice shiny hospital.

    16. Profile photo of Claire F.Claire F. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      5

      “VA Seattle Medical center and Mt. Vernon VA clinic are the best in VA health care system.\n Parking, security,administration,nurses and Drs are very efficient and honest,patient and family centered care. Scheduling for Drs takes 2weeks only. My family can’t wait to go back to VA Puget Sound health care system ASAP. Thanks to VA puget Sound health care system and especially Dr. Rogenburger and staffs in Mt Vernon VA clinic. \n We have been to Denver VAMC, parking is night mare and administrative staffs are not too efficient and lack of accountability in scheduling and rescheduling for Drs absents. Scheduling for Drs takes 2months.\nI did not know how excellent VA PSHS was until I found out out how bad Denver VAMC was,”

    17. Profile photo of Jason B.Jason B. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “Totally disrespectful of their patients and health issues. I have been trying since May to schedule throat surgery. First came the 60-90 day waits for the appointments to verify I need the surgery. Finally received that on Sep 8th when they discussed scheduling within two weeks except my scheduled week vacation on October 6th would conflict with after surgery care so I needed to cancel and rescheduled the flights, etc causing out of pocket expenses. Then they had to delay those dates, wanting to get more tests so discussed having surgery on Oct 7th or 14th, BUT WAIT, they again could not get all the extra tests they kept coming up with completed by those dates either, so scheduled surgery for October 28th followed by a week in hospital care and a week at home in bed. Completed all the pre-surgery hoops, tests, showers with chemicals and fasted to show up at 8am on the 28th. Then I’m stripped down, wrapped in a blanket, sat in and chair and had blood drawn and needles stuck in my arm. There I sat for five and one half hours, ignored, not once spoken to by any hospital staff for over four hours. Finally the Doctor comes in, does the last of the questions and signatures needed, leaves saying they will be taking me up to surgery in a few minutes. A few minutes later he is back saying the surgery is cancelled. Maybe next Wednesday he says. Over five months trying for this, two months since the Doctor agreed is was needed and I have nothing but ‘oh we are sorry”” to show for it. Dismissed from the hospital, not having eaten for 18 hours, no coat or hat, no wallet, no credit card, no cash, all left behind because I was suppose to be there for a week. They didn’t care I was two hours commute from home, hungry, cold, alone and not sure how long it might be to get someone to come pick me up. They simply just don’t care.”

    18. Profile photo of JoAnne B.JoAnne B. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “I was not impressed with the hospital when I first arrived. I went to the ER, and was greeted by a very unfriendly woman. The VA already has a bad reputation, and the front desk lady did not help. Anyway, once my husband got seen, the staff was pretty nice. His nurse, I believe his name was Chris, was remarkable and very personable.”

    19. Profile photo of Gil F.Gil F. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      I have seen some amazing a dramatic improvements here! And things have moved pretty fast on my visits recently.

    20. Profile photo of Aaron H.Aaron H. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “Free valet parking for veterans, but you might want to make an appointment before 830am or the lineup can be super long, and no parking spots are left in the regular area. \nConstant upgrades are being made to the facilities and construction is ongoing across the campus. You will have a line at the pharmacy (usually a 30-45 min wait), but if you are not in dire need just ask your provider to have your medication sent to your house and go over the “”medical debriefing”” in the primary care area. \nIt is an extensive campus and you can get lost, but most of the receptionists or medical personnel can help you out if you truly get lost. One of the greatest aspects of this hospital is that there is a Fisher House on site also. I have volunteered at the house before and it was a great experience. They allow family members to stay at the house and be close to their loved ones who are in the hospital. \nThe facilities and campus do have their short comings, but it is a veterans hospital and it is important to continue to support it’s growth and improvements while focusing on their mission.”

    21. Profile photo of Becca K.Becca K. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “I started going to the VA about 6 years ago when I got tired of getting the run around from ‘civilian’ doctors. I had female problems and no one could resolve them. So I decided to use my hard earned benefit. Within three months of my initial visit, I was referred to the Women’s Clinic at the Seattle VA (I lived in Idaho at the time) and the doctors I saw took excellent care of me and resolved my issues. \nI also get seen regularly because of diabetes and depression and I have never had any issues with any of my doctors or any other staff. I’ve been to the immediate care/ ER and have always been seen in a timely manner. \nThe copays for my meds are reasonable and I get my meds in just three or so days from the date I order my refills. Waiting at the pharmacy can be a drag, so I only do it if I’m getting a prescription I need immediately. \nThe only really negative thing I’ve experienced is parking. If you drive, try to schedule your appointment at 8:30 and get there by 8. They do have valet parking, and there are a couple of bus routes that go there as well. The 50 and 60 stop right by where the valet parking hut is; the bus stop is no longer on the road lead in up to the main entrance.”

    22. Profile photo of Yah Babo D.Yah Babo D. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      3

      The service received is good. Most of the people you get seen here are doing their externship/internship/whateverships. So after you go thru them you get a real doctor. Not bad…most of the people know what they are talking about and when the real doc comes they concur with what was being said. I’ve been to about 6 different docs for different things here in the past two months and haven’t been disappointed but not really impressed either…\nParking…what a pain in the ass it is to find parking…they do have valet…but I’m a stickler for who drives my car…

    23. Profile photo of Cece S.Cece S. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “The VA has been a horrible hospital, they are very mean to my daddy and yell at him, they lie, let people cut in line and can’t do there job, They also forget to check people in! DO NOT COME HERE EVER! (Btw, the place smells really bad)”

    24. Profile photo of Jesse H.Jesse H. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      Terrible lines here for prescriptions. Takes several months to be seen for alignments related to my disability.

    25. Profile photo of Mark M.Mark M. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “Short and sweet. If you are in pain and forget to renew your pain medications 14 days in advance. Which is a requirement. You suffer, and wait, until the pharmacy dispenses your meds. Sometimes many days will lapse which depends when in that time frame you call. The pain a patient goes through is not a thought.”

    26. Profile photo of Jeanette U.Jeanette U. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “Today July 23rd 2015 my husband went to registrar /enroll with the VA.\nHad the rudest customer service ever! \nA tall slender young man raised his voice very loud and tossed my husbands drivers license to him. \nThis is un-becoming and rude. \n I don’t know how this young person has a job helping veterans. \nMy husband came prepared to fill out paper work and brought with him his DD form 214. \n* if only the person behind the counter would take the time to listen to ones needs before reacting, \nServed 22+ years \nUSMC”

    27. Profile photo of Sammy G.Sammy G. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      1

      “The Mental Health department here is detrimental to my condition. I’ve had experiences with the VA in MD, AZ, CA, OR, and WA. The WA clinic has been alone in asking me to tell my doctors what sort of treatments I think I should have for my mental health. When enrolling, we’re forced to sit through a 2 hour group meeting of the care team talking to hear their own voices. No useful information is produced with the exception of a handout that details, the same as the online site, what the descriptions of their therapy options are. The intention is that people educate themselves and choose the most helpful treatment. The reality is a waste of time. I specifically want an experts input on what treatment would be good for me, that’s why I’m there. \nWhen I asked for a consult for inpatient therapy, in a different region with a doctor who already has experience with my specific deployment, Dr. Jane Lautetek’s response was in the vein of “”this is a lot of work, it’s not easy and I’d have to figure out how, so rather than that won’t you please accept our subpar standard of care.”” I expect my health care team to support my needs, assist me in getting the care that’s best suited to my case, and to be in the business of promoting my health, not their ease of duties. The over-arching theme of laziness is just ridiculous.”

    28. Profile photo of Kelliann G.Kelliann G. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “I quite like this VA.\nParking is terrible and sometimes the valets are completely packed too. If you come early (before ~9:00-10:00AM or so) parking isn’t bad. After that it’s pretty miserable, even in the surrounding neighborhoods.\nTravel pay is really fast here if oh use direct deposit. The travel clerks are also very helpful if you have any questions.\nI’ve had good experiences at the women’s health clinic (for GP and OBGYN services), prosthetics, and orthopedics (although they flip flop since you see a different doctor every time). Physical therapy seems hit or miss, but the pool program is pretty awesome if you can get into it (there is generally quite a wait). Forget trying to get anybody on the phone for PT, though; shoot them a message on My Health-e Vet instead. I didn’t have a good experience with podiatry, but changing to a new provider was very simple. There are some really awesome UW doctors here, so it’s definitely worth using your VA benefits.\nWait times have never been too bad whether to book an appointment or waiting in the waiting room. I don’t think I’ve ever waited more than a month unless I chose to.\nIf you are getting surgery here, I will warn you that it’s a weird set up. Nobody was allowed into the pre-op area with me which I’ve never experienced before (6 surgeries at 5 hospitals, one of which was another VA hospital). Once you leave the waiting room to get into your gown, that’s it. No more family time. Once I was out of surgery in recovery (after PACU), my husband was only allowed to see me until another woman came in to share the room. You might be able to have same-sex visitors…? Not sure, but it seemed strange…\nThere were also no locks on the lockers to keep your stuff in, and apparently I’m weird for taking issue with that. Maybe it’s because it was Monday morning, but everyone also seemed quite gruff and expected that I knew exactly what was going on. It was much better when I got out of surgery around 10:30 though.”

    29. Profile photo of Nicole ..Nicole .. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      5

      “There is good and bad. But the good far out weighs the bad. My dads a disabled Vietnam vet who did 2 tours during the heat of the war with the Marines. The hospital is pretty run down but the staff is great! I don’t know why so many complain. Let’s be real! Everyone knows the VA provides free medical so of course your not going to get the same experience you would get at Swedish or your private dr. If this is not acceptable then you are in luck you can pay for insurance like most of us do that allows you to go where you want and isn’t so bogged down. Perhaps the va should start charging like everyone else with reasonable monthly premiums, co pays and deductibles and use that money to hire more and fix it up!”

    30. Profile photo of Bruce F.Bruce F. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      5

      “I have spent time in three local hospitals over the last 10 years – each visit over 5 days and I would vote the the VA hospital is the best. Not only are they extremely friendly and do everything they can – they are great at their jobs. This hospital is also a teaching hospital for the University of Washington and so you can get the added help from teaching doctors and their students. The only complaint for an extended stay would be the food is not as good as others. \nI also use this place for my regular checkups, eye examinations, hearing aids and hearing checks along with prosthetic’s and other monitoring. In the many many visits to this place – everyone greets you – helps you – shows concern and make the experience as pleasant as possible. \nThe Emergency Room treatment is professional and also friendly and professional.”

    31. Profile photo of Kristin T.Kristin T. VA Puget Sound Health Care System - Seattle Division
      Overall Rating:
      4

      “As far as VA Hospitals go aside from the labyrinth meets rubics cube layout, this place isn’t too bad. It’s just a building (within a building with some others attached to it in various locations) and it’s the people that make the difference. So far the people I have met from the escorts and volunteers to the doctors and nurses are pretty great. When I have run into red tape and total crap policy, I usually find they dislike as much as I do. When I have hit a stonewall one of the two patient advocates were extremely helpful. The other not so much (why I went down a star-she was rude, inconsiderate and unprofessional)\nThe only other thing is it would be great if they had onsite appointment-based child care like American Lake. Without a teleportation device it’s hard to meet the time restrictions of American Lake Child care for an afternoon appointment here in Seattle.”

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